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Policies

 

Policies:

Welcome
Thank you for stopping by, we specialized in 3d cad design, custom made engagement rings, wedding bands and any kind of jewelry, If you have any design in mind or have any questions, please send a message and we’ll be happy to answer all your questions.

Payment:
Paypal

Shipping:
Shipping will be made to the address you provided in paypal.

All my items are handmade/custom made to order, shipping takes according to the difficulty of the design from 3 to 4 weeks max 6.

All packages are mailed fully insured by USPS mail (priority or express). If other shipping method is preferred, please let us know in advance and we provide you with price quote.

IMPORTANT ON INTERNATIONAL PURCHASES and SHIPPING:
Shipping fee does NOT include Customs DUTIES fees and taxes of your country, please check your own country’s shipping policies for the fees that will be charged when the item has arrived in your country’s customs. Please do not purchase if you cannot pay for your countries customs duties.

We can ship worldwide EXCEPT to the following countries:
Afghanistan
Algeria
Angola
Belarus
Bosnia
Brazil
Burma
Burundi
Congo
Cuba
Herzegovina
Iran
Iraq
Ivory Coast
Jordan
Liberia
Libya
Moldova
Montenegro
Nigeria
Northern Ireland*****(Includes England, Great Britain, Scotland, Wales, Northern Ireland, Guernsey, Jersey, Alderney, Sark, and the Isle of Man)
North Korea
Paraguay
Russia
Serbia
Sierra Leone
Somalia
Sri Lanka
Sudan
Syria
Togo
Yemen
Zimbabwe

The USPS does not offer insured shipping or items are prohibited to mail to these countries, so we cannot take responsibility if a package sent to these countries with USPS or any other shipping company gets lost or damaged in transit.

* * * * * * * Please note that we have a right to cancel a transaction if the shipping address is one of the countries from the above list. The list will be updated in accordance to the USPS policies. If you have any questions please contact us before purchasing.
Refunds and Exchanges

***************PLEASE READ***************PLEASE READ***************

Ready to ship items policy:
It’s very important to me that you’ll be happy with anything you buy from my store, and I stand behind my jewelry 100%.
If there’s a problem with any already made store items, or it doesn’t completely meet your expectations I’ll replace it, fix it, or refund your money within 5 days of purchase.
Item must be in the condition that was purchased.

Custom Order return Policy:
Any made to order/custom made orders, or altered by the customer or items damaged after receipt, items modified at your request and made according to your specifications are NOT refundable.
Engagement rings, wedding bands, made to order/custom made in the size/design/metal specified by the customer are not returnable.

Gems policies:
We do not warranty gems against cracks, chips, breakage, or loss.
With the exception of items that have special care notes and/or warnings about their fragile nature, my jewelry is designed to be worn by people with active lifestyles. No jewelry should be worn in a chlorinated pool, but you should be able to sleep and shower in it.

*** Renders, cad design, cad file, (mold for reproduction) Policy:
All Digital renders, cad designs, cad files, molds for reproduction, I reserve the right to use, reuse, remake, resell and redistribute all custom digital renderings, CAD designs, CAD files and molds for reproduction. If you wish to reserve these rights, you must notify me in writing before any design work is done, whereby an extra charge will be applied to your order depending on the design.

If you do NOT want me to resell, remake, reuse, your OWN idea, there will be an extra charge depending the design for the renders provided, cad design made, cad file made for the process of making the custom order.

In order to make a custom order, a 50% deposit of model cost must be paid, including but not limited to renders, CAD designs, CAD files and mold, before any work will be done. The remainder of the charge will be due when the model or work is ready for shipping. Deposits will not be refunded for cancellations of custom order when process of print file and making off the model and casting is done. Please be sure about your order before placing it.

*** Digital Cad Files Policy:
All Digital cad files are custom made.
NO returns on any digital cad files, I have the right to use, reuse, remake any custom order, unless BEFORE any process you let me know you want to keep the right of your OWN idea.

*** Turnaround:
All jewelry items (unless mentioned “Ready to ship”) are made to order and can expected to be ready in about 3 to 4 max 6 weeks after receiving a cleared payment.
Our production time could be longer during holiday time. If you need it faster, please ask before placing your order, and we’ll let you know if we can fit into your schedule.

*** Resizing:
Please make sure you give us the correct ring size when placing your order. If the ring doesn’t fit because of the inaccurate sizing information, and it has to be resized, there is a fee for resizing a ring, starting at $25.00 plus shipping. The amount could be more for gold or two tone rings. It also depends on the gem type used in the setting. Most colored gems cannot withstand the heat needed for soldering, they have to be replaced after resizing. Some gems are hard to find, they cannot be replaced but with other stones.

*** YOUR IDEA:
If you have any specific idea you want to make that is not listed in my shop or you want to change my designs, I have the ability for designing and producing items for you. All I need very simple sketch or an image with dimensions, sizes and information.

Time and cost of designing and producing new model depends on model complexity. I will let you know the total time and price before start producing model. Please know, I have the right to use, reuse, remake, resell for any custom order, unless BEFORE any process you let me know you want to keep the right of your OWN design/idea.
Seller Information

Michael M Jewelry
Michael M, owner, designer and organizer

Facebook:
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Twitter:

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